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09 Feb ' 19:57
[Completed] Unplanned Inventory Database Maintenance
Posted by Status Desk on February 8th, 2012 at 07:42 pm PST[Completed 08:22 PST, 08 February 2012] We have completed the inventory database maintenance for this morning.
[POSTED 07:45PM PST, 08 February 2011] We are performing inventory server maintenance. This maintenance should be completed shortly. During this time, some residents will be logged off and will be temporarily unable to log in for a brief period. This maintenance may disrupt transactions and logins. Please check back here for updates.
[RESOLVED] RC Server Channel Rolling Restarts
Posted by Status Desk on February 8th, 2012 at 10:03 am PST[RESOLVED 10:03am PST, 08 February 2012] Today’s rolling restarts are complete.
[Updated 7:03am PST, 08 February 2012] We will be beginning today’s rolling restarts momentarily.
[POSTED 3:21PM PST, 07 February 2012] We will be performing rolling restarts on the Magnum, BlueSteel, and LeTigre RC server channels tomorrow morning beginning at 7:00am PST, February 8, 2012. Please refrain from rezzing no copy objects, making inworld L$ transactions and save all builds.
[Completed] Planned Hardware Maintenance
Posted by Status Desk on February 7th, 2012 at 09:26 am PST[Completed 9:26 AM PST, 07 February 2012] We have completed today’s planned hardware maintenance.
[Updated 4:55am PST, 07 February 2012] We will be beginning the maintenance scheduled for this morning momentarily. During this time, some regions will be restarted. Please save all builds and refrain from rezzing no-copy objects.
[Posted 4:20 PM PST, 06 February 2012] In order to address the issue described in this blog post, we will be performing maintenance on a section of our hardware. This maintenance will occur at 5:00 a.m. PST on Tuesday, February 7th. Some regions may be restarted during maintenance. Please monitor this blog for updates.
[Completed] Live Chat and Case Submission Systems Planned Maintenance
Posted by Status Desk on February 5th, 2012 at 07:06 am PST[Completed 07:06am PST, 05 February 2012] Our live chat and support case submissions systems are both available again.
[UPDATED 11:34PM PST, 03 February 2012] - Our Live Chat and Case submission systems will undergo planned maintenance at a new time on Saturday February 04, from 07:00 PM PST to 9PM PST. Live Chat and Case submission systems may be intermittently unavailable or slow during this period.
[POSTED 3:25PM PST, 03 February 2012] - Our Live Chat and Case submission systems will undergo planned maintenance Saturday February 04, from 10:00 PM PST to 10:30PM PST. Live Chat and Case submission systems may be intermittently unavailable or slow during this period.
[RESOLVED] Live Chat and Cases unavailable
Posted by Status Desk on February 3rd, 2012 at 03:14 pm PST[RESOLVED 3:14PM PST, 3 February 2012] The Live Chat and Case submission systems are now operating properly.
[POSTED 2:45PM PST, 3 February 2012] Our Live Chat and Case Submission systems are currently unavailable. Phone support is still available at this time, and we are working to restore the other systems. Please watch this blog for further updates.
[RESOLVED] RC Server Channel Rolling Restarts
Posted by Status Desk on February 1st, 2012 at 11:40 am PST[RESOLVED 11:40AM PST, 01 February 2012] Today’s rolling restarts are complete.
[Updated 6:48am PST, 01 February 2012] We will beginning today’s rolling restarts shortly.
[POSTED 2:23PM PST, 31 January 2012] We will be performing rolling restarts on the Magnum, BlueSteel, and LeTigre RC server channels tomorrow morning at 7:00am PST, February 1, 2012. Please refrain from rezzing no copy objects, making inworld L$ transactions and save all builds.
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31 Jan ' 21:10
RC Server Channel Rolling Restarts
Posted by Status Desk on January 31st, 2012 at 02:27 pm PST[POSTED 2:23PM PST, 31 January 2012] We will be beginning rolling restarts on the Magnum, BlueSteel, and LeTigre RC server channels tomorrow morning at 7:00am PST, February 1, 2012. Please refrain from rezzing no copy objects, making inworld L$ transactions and save all builds.
For more information about the specific RC server channels, please refer to the links below.
http://wiki.secondlife.com/wiki/Beta/BlueSteel
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31 Jan ' 12:01
[RESOLVED] Rolling Restarts Main Channel
Posted by Status Desk on January 31st, 2012 at 10:24 am PST[RESOLVED 10:24AM PST, 31 January 2012] Today’s rolling restarts are complete.
[Updated 5:04am PST, 31 January 2012] We will be beginning today’s rolling restarts on the main Second Life server channel shorty.
[Completed] Inventory Database Maintenance
Posted by Status Desk on January 31st, 2012 at 05:51 am PST[Completed 5:51am PST, 31 January 2012] We have completed the inventory database maintenance for this morning.
[Posted 05:08am PST, 31 January 2012] We are about to begin conducting inventory database maintenance that may cause some residents not being able to login and some residents already inworld may be logged out. It may also prevent inventory from loading. This maintenance should not take more than an hour and a half. Please keep an eye on this blog post for updates.
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30 Jan ' 19:44
[POSTED] Rolling Restarts Main Channel
Posted by Status Desk on January 30th, 2012 at 05:07 pm PST[Posted 5:07pm PST, 30 January 2012] Rolling restarts for regions on the main Second Life server channel will begin on Tuesday, January 31st at approximately 5:00am PST. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.
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28 Jan ' 15:13
Stuck Presence Issue
Posted by Status Desk on January 28th, 2012 at 10:15 am PST[POSTED 10:03AM 28 January 2012] We are aware that some residents are experiencing log in issues caused by a stuck presence from their previous log out from Second Life. This problem can usually be cleared by logging into a different region by following these steps:
1. Open Second Life Preferences to the General tab and check the box ‘Show at Log in’ for the start location options to appear on the log in screen.
2. Using the drop down menu to the right of the Log In button on the Log in Screen, change the drop down to ‘Type region name’ and type in another region such as the region [Lime]
3. Click Log In.If this does not allow you to log in please submit a Support case using Technical Questions > Second Life Viewer Login Issues for assistance. The cause of this issue is currently under investigation.
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27 Jan ' 05:06
[CLOSED] Access to In World Profiles Disrupted
Posted by Status Desk on January 26th, 2012 at 07:00 pm PST[CLOSED 7:00PM PST, 26 January 2012] Profiles should be opening normally now.
[POSTED 5:40PM PST, 26 January 2012] Some Residents are receiving error messages when attempting to load profiles in world. We’re investigating, and appreciate your patience.
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26 Jan ' 15:50
Inventory Maintenance
Posted by Status Desk on January 26th, 2012 at 02:32 pm PST[RESOLVED 2:32PM PST, 26 January 2012] Today’s inventory maintenance is complete.
[Updated 10:35am PST, 26 January 2012] We will be beginning the inventory maintenance shortly.
[Posted 8:15AM PST, 26 January 2012] We will be performing additional inventory maintenance from 10:15AM - 11:15AM PST today. Residents may experience slower than normal response times and occasional failure to rez when rezzing items inworld.
Live Chat Support Scheduled Maintenance
Posted by Status Desk on January 26th, 2012 at 10:52 am PST[Posted 10:45AM PST, 26 January 2012] Our Live Chat support will be unavailable during a scheduled maintenance tonight, Thursday, January 26, 2012 beginning at 8:30 pm PST to 2:00 am PST. Our Support ticket and Phone Support systems will be available during this time.
[RESOLVED] Inventory Database Maintenance
[RESOLVED 8:13AM PST, 26 January 2012] We have completed today’s inventory database maintenance.
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25 Jan ' 15:20
Inventory Database Maintenance
Posted by Status Desk on January 25th, 2012 at 03:13 pm PST[Posted 3:13PM PST, 25 January 2012] On Thursday, January 26th, from 5:00am to 6:30am PST we will be conducting maintenance that may cause some residents to be unable to log in. Some connected Residents may be logged out or may be unable to load inventory. Please keep an eye on this blog post for updates.
[Completed] RC Server Channel Rolling Restarts
Posted by Status Desk on January 25th, 2012 at 10:29 am PST[Completed 10:29am PST, 25 January 2012] Today’s rolling restarts are complete.
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25 Jan ' 07:38
RC Server Channel Rolling Restarts
Posted by Status Desk on January 25th, 2012 at 07:05 am PST[Posted 7:05am PST, 25 January 2012] We will be beginning rolling restarts on the Magnum, BlueSteel, and LeTigre RC server channels shortly. Please refrain from rezzing no copy objects, making inworld L$ transactions and please save all builds.
[Completed] Inventory Database Maintenance
Posted by Status Desk on January 24th, 2012 at 06:06 am PST[Completed 6:06am PST, 24 January 2012] We have completed today’s inventory database maintenance.
[Posted 5:35am PST, 24 January 2012] We will be conducting maintenance that may cause some residents not being able to login and some residents already inworld may be logged out. It may also prevent inventory from loading. Please keep an eye on this blog post for updates. This maintenance is expected to take no more than an hour and a half.
[RESOLVED] My.secondlife.com Unavailable
Posted by Status Desk on January 23rd, 2012 at 01:50 pm PST[RESOLVED] 2:31PM PST, 23 January 2012] The my.secondlife.com issues have been resolved. Profiles are now available from both inworld and the website.
[POSTED 1:47PM PST, 23 January 2012] We are aware that my.secondlife.com is experiencing issues and is currently unavailable. This affects profiles inworld as well as from the website. We are working to resolve the issue. Please check this blog for updates.
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20 Jan ' 00:31
[RESOLVED] Billing Maintenance
Posted by Status Desk on January 19th, 2012 at 11:09 pm PST[RESOLVED 11:28pm PST 19 Jan 2012] All billing issues have been resolved at this time.
[POSTED 11:09pm PST 19 Jan 2012] We are currently undergoing some unscheduled billing maintenance which may affect some residents. Some residents may encounter a long wait for their credit card transaction to process through the website before it cancels. Please wait for the website to time out, then delete the credit card and re-add the card again, then try once more. We are aware of the issue and working to resolve it.
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